Return Policies
These Basic Exchange/Return Requirements apply to all products purchased from GrandRiverJeans.com. All returns must meet these Basic Return Requirements in addition to each product's designated return policy, if any. A complete list of each product's return policy is listed below.
- We refund or exchange unused products which are clean, unworn, refolded and fit for resale with the original labels attached.
- All product returns require a Return Authorization (RA) number. You may obtain an RA number by:
- Completing the Return Request Form
- Calling Customer Service at 1-800-797-1458
- We are not responsible for any items, including their associated refunds, that are returned to us or received by us without an identifying "Return Authorization Number", or are returned to any other company or address except that which is stated in our Return Authorization Receipt E-Mail.
- Products that are returned in any of the following conditions are not eligible for return or credit and will not be accepted:
- Any product not purchased from GrandRiverJeans.com.
- Any product that does not exhibit the described reason for the return (example: A return initiated for a damaged product that is found to be undamaged upon inspection).
- Any product with missing, unattached, damaged, altered, or otherwise unreadable labels, manufacturer tags, and/or warranty label.
- Any product that exhibits physical damage. If you received your product exhibiting damage to the packaging during shipment contact the shipping company and file an insurance claim, otherwise please Contact Customer Service for assistance.
- Any product which appears tampered, embroidered, customized, hemmed or altered in any way.
- Any product which has been submerged in liquid, washed, laundered, dry cleaned or stained.
- Any product that is worn, mistreated, wrinkled, dirty, contaminated by animal hair, has an odor to it or is missing its original labels.
- Returns for refund are always subject to a restocking fee. Check each product's Return Policy below for details.
- Returned products which are not accepted: You will be notified by e-mail (to the e-mail address you provided on your order) that your garment is not acceptable for return with our explanation. We will hold your garment for 30 days. During that time you may claim your garment by a "Reply E-Mail" and notify us to charge your credit card on file for return postage to the shipping address on your order; or you may provide us with a pre-paid shipping label. If you do not claim your garment within 30 days of receiving our e-mail, at our discretion we will dispose of or donate your garments.
Standard 30 Day Exchange/Return Policy
- We accept the return or exchange of products within 30 days of delivery.
- Return for refund: Contact Customer Service within 30 days for your Return Authorization Number. A 10% restocking fee will be deducted from your credit.
- Return for exchange: Contact Customer Service within 30 days for your Return Authorization Number. A 5% restocking fee will be deducted from your credit.
- Exchange Garment Orders: Exchange garment orders do not qualify for free ground shipping offers.
- All the Basic Exchange/Return Requirements apply.
Limited 15 Day Exchange/Return Policy
- Applies to Special Order, Close Out, Workwear Deals, and Like Wholesale Deep Discounted Pricing products.
- Special Order products covered by this policy will not be accepted for return.
- Close Out products and Like Wholesale Deep Discounted Pricing products covered by this policy will not be accepted for return unless Customer Service is contacted within 15 days of the delivery date and a Return Authorization Number is issued at the discretion of Customer Service.
- Workwear Deals products are eligible for this policy.
- Return for refund: Contact Customer Service within 15 days for your Return Authorization Number. A 25% restocking fee will be deducted from your credit.
- Return for exchange: Contact Customer Service within 15 days for your Return Authorization Number. A 25% restocking fee will be deducted from your credit.
- All the Basic Exchange/Return Requirements apply.
Free Return for Exchange Policy
- Free Return for exchange: Contact Customer Service within 30 days of delivery for your Return Authorization Number.
- Only products that say that they are eligible for Free Return for Exchange on the product detail page are eligible for Free Returns. Eligible Products returned will not be assessed a restocking fee, however, this only applies to the first return request. All subsequent returns will be assessed a restocking fee.
- If you return products that are ineligible for free returns with products that are eligible for free returns, we will deduct the shipping costs and restocking fees for the ineligible products from your refund amount in accordance with our Standard 30 Day Exchange/Return Policy.
- A free Prepaid Return Label will be e-mailed to the customer for the first request. If our pre-paid label is not used, we do not reimburse for other carrier costs. The customer will be responsible for any subsequent shipping charges after the first return for exchange. We are not responsible for any items, including refunds or credits, that are returned without prior authorization from Customer Service. We reserve the right to refuse returns at our sole discretion.
- Products that were originally shipped on an order that received Free Shipping to the customer do not qualify for the pre-paid return label, but will not be charged the restocking fee and will receive the One-Time Exchange Products Shipping Benefit.
- One-Time Exchange Products Shipping Benefit: Charges for shipping your exchange products back to you. You will receive the same shipping formula as your original order. If your exchange products qualify for Free Shipping you will receive it, if you had a reduced shipping offer you will receive that, but you will never pay more than $7 shipping for your first exchange. Subsequent exchanges on the same order will pay standard shipping rates.
- Free return shipping is limited to product exchanges, and limited to one per customer every 30 days and/or one per customer address every 30 days.
- Orders shipped to locations outside of the Contiguous 48 United States or APO/FPO addresses do not qualify for this policy and will default to the Standard 30 Day Return Policy.
- Return for refund: Products returned for refund and not for exchange are not eligible for Free Return.
- All the Basic Exchange/Return Requirements apply.
